Return and Refund Policy

Last Updated: 10/21/2024

At Green Dahlia, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you interact with our website and services.

1. Information We Collect

We collect various types of information when you interact with our website, including:

• Personal Information: This includes your name, email address, shipping and billing address, phone number, and payment details when you make a purchase.
• Non-Personal Information: This includes information about your device, browser, IP address, and browsing activity on our site.
• Cookies: We use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic.

2. How We Use Your Information

The information we collect is used for the following purposes:

• Order Processing: To process and fulfill your orders, including shipping and handling.
• Customer Support: To provide assistance, respond to inquiries, and resolve any issues you may encounter.
• Marketing: To send you promotional emails, special offers, and updates (with your consent). You can opt out of marketing communications at any time.
• Improvement of Services: To analyze website performance, improve user experience, and maintain the functionality of our website.

3. How We Protect Your Information

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please note that no method of online transmission is 100% secure, and we cannot guarantee absolute security.

4. Sharing of Information

We do not sell, trade, or otherwise transfer your personal information to outside parties, except:

• Service Providers: We may share your information with trusted third parties who assist us in operating our website and processing payments (e.g., payment processors, shipping companies). These parties are required to keep your information confidential.
• Legal Requirements: We may disclose your information when required by law, such as in response to a court order or legal investigation.

5. Third-Party Links

Our website may contain links to third-party websites. These sites have their own privacy policies, and we are not responsible for their content or practices. We encourage you to review the privacy policies of any third-party sites you visit.

6. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience by remembering your preferences and tracking how you interact with our website. You can manage your cookie preferences through your browser settings.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: You can request a copy of the personal data we hold about you.
• Correction: You can request that we correct any inaccurate or incomplete information.
• Deletion: You can request that we delete your personal information, subject to certain exceptions.
• Opt-Out: You can opt out of receiving marketing emails by clicking the "unsubscribe" link in our communications or contacting us directly.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the "Last Updated" date will be revised. We encourage you to review this policy periodically for updates.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at daliassmokeshop@gmail.com or call us at 5048810342.

Effective Date: 10/21/2024

Welcome to Green Dahlia Smoke Shop! By accessing or using our website, you agree to comply with the following Terms of Service. Please read them carefully before making any purchases or using our services.

1. Acceptance of Terms

By accessing or using our website, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree with any of these terms, you are prohibited from using our website or services.

2. Eligibility

You must be at least 18 years old (or the legal age of majority in your jurisdiction) to use this website and make purchases. By using our website, you represent that you are of legal age to purchase smoke shop products.

3. Products and Services

We offer a variety of smoke shop products, such as grinders and merchandise. While we strive to ensure accuracy, we do not guarantee that product descriptions, prices, or other content on our website are completely error-free or current. We reserve the right to modify or discontinue products without notice.

4. Pricing and Payment

• Pricing: All prices are listed in Dollars ($) and are subject to change without notice.
• Payment: We accept major credit cards, debit cards, and other secure payment methods. By providing payment information, you agree to the terms of the payment processor and authorize us to charge your payment method for the total amount of your purchase.
• Taxes: Applicable taxes will be calculated at checkout and added to the total cost of your order.

5. Shipping and Delivery

We strive to process and ship orders promptly. Shipping times may vary depending on your location. Please review our shipping policy for more details.

6. Returns and Exchanges

Our return and refund policy allows you to return or exchange items within 15 days of purchase. Customers are responsible for covering all shipping fees for returns or exchanges. Items must be unused and in their original packaging. For more details, please review our Return and Refund Policy.

7. User Conduct

By using our website, you agree to:

• Use the website for lawful purposes only.
• Not engage in any activity that disrupts or interferes with the website’s performance, security, or accessibility.
• Not upload or distribute any harmful, offensive, or unlawful content.
• Not use automated systems (e.g., bots or scrapers) to access the website without prior permission.

We reserve the right to terminate access to our website if we determine that you have violated these terms or engaged in harmful behavior.

8. Intellectual Property

All content on this website, including text, images, logos, and product designs, is the property of Green Dahlia or its licensors and is protected by intellectual property laws. You may not use, reproduce, distribute, or modify any content without our express written consent.

9. Limitation of Liability

To the fullest extent permitted by law, Green Dahlia and its affiliates are not liable for any indirect, incidental, special, or consequential damages arising from the use of our website or products. Our total liability to you for any claim related to these terms or our services will not exceed the amount you paid for the product or service in question.

10. Indemnification

You agree to indemnify and hold harmless Green Dahlia, its affiliates, employees, and partners from any claims, liabilities, damages, losses, or expenses arising from your use of the website, violation of these terms, or infringement of any third-party rights.

11. Governing Law

These Terms of Service are governed by the laws of Louisiana, without regard to its conflict of law principles. Any disputes arising from the use of our website or services shall be resolved in the courts of Louisiana.

12. Changes to Terms

We reserve the right to update or modify these Terms of Service at any time. Any changes will be effective immediately upon posting. It is your responsibility to review these terms periodically for updates.

13. Contact Information

If you have any questions or concerns about these Terms of Service, please contact us at daliassmokeshop@gmail.com or call us at 5048810342.